Email Client-

[Mani35]

Hello guys,

By clicking on this more option three dots ... we get this

On sending , it captures in activity filter

But my requirement is to capture it as work note update..........

Please tell me how to do that........

[Mani35]

Hi Chuck,

                  We are in domain separated instance and we are using Bi-Directional Integration with BMC Remedy.So,we want to know when there is email going from servicenow. We should not want all emails which are sending from SNOW.We want only the ones which are sending from Email Client.So can we achieve this??

Thanks,

Mainsha.

[Chuck Tomasi]

Hi Manisha,

Currently I don't believe what you seek is possible. To the system, an email associated with a record, whether sent by a record update, the email client, or incoming, is just an email. If you feel this is an important requirement, I invite you to open an enhancement request! Our product managers DO listen.

Enhancement requests: Tell us how you would improve the ServiceNow product

[aswinsiddaling2 · Accepted solution]

Hi Manisha,

For any email that is sent out of ServiceNow, there is a field called 'Headers' in the email logs table which captures the source of the email. So if an email is sent using the email client, the headers field would contains this parameter 'X-ServiceNow-Source: EmailClient'.