Email Compose Fields on Major Incident Workbench

[Talvin Singh]

Hello Reader,

Once we are on the Major Incident Workbench (primarily for Major Incidents) we have a button to compose the email.
I need to see the configurations done on the field 'Send to each recipient's SMS device' but I am not being able to find the location. (Please see the screenshots below).

Please take a look and guide me on this.

Thanks.

[jaheerhattiwale]

@Talvin Singh Please check article in below link that might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

Please mark as correct answer if this solves your issue.

[Talvin Singh]

@jaheerhattiwale Thank you for the response. But this is not what I am looking for, please have a look at my question, I need to know configurations done on the Compose Button on the Major Incident Workbench.

Thanks

[jaheerhattiwale]

@Talvin Singh Yea the link which I shared is not exactly what you need. But it shows how to create the service provider and other config to send the SMS.

So when you check "Send to each recipient's SMS device" field then the SMS will be sent to the recipients you added if the service provider is added as defined in the link. 

[Talvin Singh]

@jaheerhattiwale Sorry, this is not what is was looking for, my question is different. Anyway, Thank you.