Email condition

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Abdul
Tera Contributor

‎04-22-2025 08:37 AM

Hi i need to trigger an email based on this condition, is this correct?

Abdul_0-1745336242832.png

the email is not getting triggered

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-22-2025 08:39 AM

Hi @Abdul 

Why are you adding a condition to the workflow? It would be better to use the item name, as that would be more effective.

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Dr Atul G- LNG
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In response to Abdul

‎04-22-2025 08:46 AM

Hi @Abdul 

 

Why you adding the script buddy you can mention in condition with dot walk

 

Item is remove access

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
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In response to Abdul

‎04-22-2025 08:53 AM

Hi @Abdul 

 

I tried this on the Sc_task table, just an example

 

AGLearnNGrow_0-1745337228071.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dhana3
Kilo Sage

‎04-22-2025 08:45 AM

hi @Abdul ,

 

maybe the you can't access the variables using current object. Put a log message in your code and check what is current.variable returning.

 

If it is not returning the right thing, you'll have to use GlideRecord.

 

Regards,

Dhanashree

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