Email error: IO Exception while sending message

georgechen
Kilo Guru

‎10-31-2016 05:03 PM

Hi folks,

I have looked at a forum IOException while sending message   but I am still unable to figure out what's the issue with an email processed in failed state.

find_real_file.png

Any advice would be appreciated.

Thanks,
George

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sergiu_panaite
ServiceNow Employee

‎10-31-2016 11:57 PM

Hi George,



The best chance to find more information is by looking at localhost_log for the node where the email was processed. The log will probably provide more information. Opening an incident is better in this case I think.


georgechen
Kilo Guru
In response to sergiu_panaite

‎11-07-2016 09:18 PM

Hi Sergiu, it came out as a faulty attachment in the email after HI's investigation.


Thanks,


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