Email error Send ignored

[Jeffce]

Anyone come across this and have a solution? Message is

"User did not press the Send button in Email Client"

[Linda Kendrick]

I see this in our logs too. Don't see anything how/why being logged.

[Uncle Rob]

Many OOB task forms have a button you can use to email directly from the ticket.   Any time you pull this window up and don't hit send, it will place that error in your log.   To find out the "who", add the CreatedBy to the email log list view.

Generally I prefer users to go through Comments / WorkNotes than the Compose Email UI action.

[Paul Ciarfella]

I'm also seeing this error, but, in contrast to rfedoruk's response, it happens WHEN the Send button is pressed.

[Paul Ciarfella]

And I figured out why I'm seeing the error ... we are appending a pre-defined set of user email addresses in the client email template CC field.  

Initially the CC field was set to a colon-separated list of emails, e.g., user1@test.com; user2@test.com, etc.   This results in the CC field being represented as a single string, instead of a string of delimited email addresses.     I noticed this because I was unable to edit the CC field and remove addresses when the email client displayed.   And, I got the email error string referenced in the original post.

ServiceNow expects the list of email addresses to be supplied in a comma-delimited form, which it then converts to colon-separated when it populates the CC field in the email template.   I was then able to edit the email addresses and SN was able to send the email to all recipients.