Email from email client(Icon on Form) is not sending email and logs says sent-failed

shferoz1 · ‎02-27-2017

srinivasthelu · ‎02-27-2017

Hi feroz,

The send-failed emails will normally have error string populated for troubleshooting. Have you checked that yet?

Mwatkins · ‎02-27-2017

Can you open the Emails that fail and look at the "Email Log" related list. Is there any logs in that related list that explain the failure to send?

Do any of these help?

prashantnagaral · ‎02-27-2017

Hi Feroz,

You can verify whether your exchange server is not down and also troubleshoot by using below links.

Type

The status of the email notification. Choices are:

received: The server received this email.
received - ignored: The server received this email, but it was ignored by the instance for inbound email action purposes. Typically, these emails are either spam or auto-replies. See the Error String field for details.
send - failed: The server has attempted to send the email and failed. See the Error String field for details.
send - ignored: The server skipped sending this email. Typically, this is for an email which was generated but lacked a recipient email address or is a duplicate email. See the Error String field for details.
send - ready: The email is ready to be sent, but has not been sent out by the mail server. Typically, an email remains in this state for only a short time.
sent: The email was sent by the instance without any errors or issues.

Regards

Prashant