Email going to spam

[shaik_irfan]

Hi,

Few notification which fired from servicenow to couple of users some times notifications are going to junk / spam

Can anyone please help me on this 

[sbanc]

Hi Shaik

Are you using self-hosted Mailservers to send out the notifications or are you using the preinstalled ones from servicenow?

Regards,
Simon

[shaik_irfan]

Simon,

Using pre installed ones form servicenow

[sbanc]

Are the affected users internal of your company or are they outside your company?

[Ankur Bawiskar · Accepted solution]

Hi Shaik,

If Servicenow instance has sent notification, but in the User email it's going to junk, I think like an issue with the User email and not Servicenow issue.

Since it is happening for couple of users; inform those users to check with Outlook/network team about this

please refer below links:

https://community.servicenow.com/community?id=community_question&sys_id=eb684beddb1cdbc01dcaf3231f96...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur