Email Inbound Actions for Update not working

[Nisha30]

Hi Community,

We have New -Inbound Action - Working Okay

But the Update is not updating anything in comments or Work Notes.

here is the snippet mostly OOB with ACTION = Record Action

Thanks

[Mark Manders]

Two things: 

1. Why do you have that condition in your script, when it only runs when the condition is true?

2. You are setting your subject to lower case and then check to see if upper case RE: is in the subject. That's not going to work.

[Nisha30]

HI @Mark Manders 

I removed the condition to run but still i don't see the email body copied in work notes /comments

Thanks

[Nisha30]

Anyone please suggest the update is not working it is identifying as New email , i am trying with my admin user also still it happens.

[Mark Manders]

If it is identifying the email as new email, you have given your own answer. Create a new inbound action to run as 'new' instead of 'reply'. Or check your settings to see what is seen as 'new' and what as 'reply'.

Did you also check on the script with the lowerCase part I mentioned?