Notification Creation Task

[ofekg]

add a hard time to find a soloution for this problem, I would be happy for a solution.

this is my problem:

Create a notification (the content of the notification will be described below) that is sent to the supporter of an open task (Assigned to of the Catalog task) when the client (Requested for) writes a comment in the Additional comments of the request.
Notes:
● If there is no supporter: the notification will be sent to the members of the support group (assignment group).
● If there is more than one open task: the notification will be sent to the supporters of all open tasks.

the notification:

Request {number} comments added

Hello {assigned to name},

A new comment was added to your ticket {number}.

Customer comment:
 {customer comment}

Click here to see ticket details.

[Mark Manders]

What exactly is the part you are having an issue with? 

Create a flow on the RITM when comments changes and the commentor/updated by is the requested for (need to dotwalk to the name, since updated by is a string field).

Do a look up to all related sc_tasks and for each task, do an 'if assigned to = empty' with a 'send notification' action, using the group notification you created and an 'else' with a 'send notification' action for the assigned_to notification. 
If you set the 'include members' on the group record to true, it will be send to all members of the group.