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‎07-22-2022 08:17 AM
Hi. I'm trying to check why the SSO certificate expiring notification is not being sent, even though the email log shows that it was sent to the right users. Any ideas? Outbound is activated, we receive other emails for the configured emails on the email properties, but not for this notification.
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‎07-24-2022 11:13 PM
If ServiceNow says the email was sent, than you should check at the recipient's end why it's not in their inbox. Have them check the spambox, or even the trashbin. Or check the company ruling (maybe something is in the email that flags it as not trustworthy and therefor not being delivered (IT-team should be able to find it in their logs).
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‎07-26-2023 02:10 PM
Hi I am in similar situation. I have a use case where an email should be sent to an individual user for which i have created an event which gets triggered from a business rule and from notifications i am trying to send an email to the individual by providing his email in event param1.
In Email log I can see that servicenow has sent email to the individual but the there is no email present in their personal email. The same functionality is working fine with Corporate email account.Would like to know if any one faced a similar issue and resolved it.
Thank You.
