Email is not being triggered with gs.eventqueue

[siddharth26]

Hi All,

am trying to trigger an email using gs.event queue with the below script but its not sending any emails.

var userGr = new GlideRecord('sys_user');

userGr.addEncodedQuery('active=true^u_account_typeINemployee,contractor');

userGr.query();

while (userGr.next()) {

gs.info('test1');

if (userGr.u_number) {

gs.info('test2');

var adAccountGr = new GlideRecord('u_ad_user_account');

adAccountGr.addEncodedQuery('u_active=true^u_employeenumberISNOTEMPTY');

// Add a query condition to filter 'u_ad_user_account' records based on 'u_employeenumber'

adAccountGr.addQuery('u_employeenumber', userGr.u_number);

adAccountGr.query();

// Check the number of matching 'u_ad_user_account' records

var adAccountCount = adAccountGr.getRowCount();

gs.info('Number of u_ad_user_account records found: ' + adAccountCount);

while (adAccountGr.next()) {

gs.info('u_employeenumber: ' + adAccountGr.u_employeenumber);

//gs.eventQueue('comparemail', adAccountGr);

gs.eventQueue('email.match',adAccountGr);

gs.info('email sent');

}

}

}

could you suggest why its not sending an email

thanks

[Alex Tod1]

Hi @siddharth26,

  1. Check System Policy > Events > Event log (Here you can see if your event is running and sending the parameters correctly).

  2. If you find it in that list and everything is ok this means that the configuration on the notification is the problem, if not, the problem would be with the events, possibly with its parameters.

[siddharth26]

Hi Tod1,

i have checked the event and event log i can see the event name which i have created email.match 

and notification also i have created and whom to send also i have kept a active user account .

below is the notification 

thanks

[Anand Kumar P]

Hi @siddharth26 ,

You haven't specified the user to whom you are sending the email using the gs.eventQueue('email.match', adAccountGr) function. If you have not configured a recipient user in the email notification who will receive tab, make sure to pass that user's information as a parameter, such as gs.eventQueue('email.match', adAccountGr,adAccountGr.username(field in u_ad_user_account table).

Thanks,

Anand

[siddharth26]

Hi Anand , 

Thank you for the response .

I have given the recipient name in the notification and given this event registry name in the notification as well. 

thanks

[Sandeep Rajput]

@siddharth26 Can you check if your Notification is configured to trigger on event "email.match". Ideally, your notification should look like the following.

Here event name dropdown should have your 'email,match' event populated.