Email is not triggering and the status is showing send-ignored.

[Gudu]

Hello Developers,

need your assistance to get the email notification fixed .

As of now , the mail is not triggering to the group and showing as send-ignored in the email log.

What will be the cause for this? i tried to open the log as below and it is showing as below

Please suggest on this.

[Zach Koch]

It is probably due to the order or weight field of the notification.  If weight is 0, it will always send, if it is weighted, it may be getting ignored for another notification.

Here is a link that may help

Ignored notifications

Here is another link to the docs page, read the section on weight

Notification docs

If this resolved your issue, please mark this correct and helpful, thanks!

[Gudu]

Hello zach,

Thanks for your quick response. 

I can see that the weight of this email is 0 as mentioned below. But still it is not triggering. 

Please suggest on this or else if i am missing somehing please let me know.

[Zach Koch]

Here is another post, which mentions going to outbox > skipped, then reading the reason why it was skipped in the related list.

Emails being skipped

[Gudu]

Hi Zach,

i am not finding anything here also as below snapshot as it is showing triggered.