Email is not triggering and the status is showing send-ignored.

[Gudu]

Hello Developers,

need your assistance to get the email notification fixed .

As of now , the mail is not triggering to the group and showing as send-ignored in the email log.

What will be the cause for this? i tried to open the log as below and it is showing as below

Please suggest on this.

[Sagar Pagar]

Hi,

Open the email logs record and check in related list why it moved to send-ignored.

Thanks,
Sagar Pagar

[Gudu]

Hi Sagar,

i have posted the above snapshot where i didn't find any error.

[oneb]

Title: PDI send email error send-ignored

Problem details:

 

Source: Emails / https://dev246964.service-now.com/sys_email_list.do?sysparm_query=&sysparm_first_row=1&sysparm_view= (URL example)

Click on the email record.

 

Error string: SMTPSender: no recipients, email send ignored

 

URL example: https://dev246964.service-now.com/now/nav/ui/classic/params/target/sys_email.do%3Fsys_id%3Df46bb6f5c...

Reason: Receiver's email address = sender's email address.

Receiver's email address:

 

URL example: https://dev246964.service-now.com/now/nav/ui/classic/params/target/sys_user.do%3Fsys_id%3D800b174138...

Sender's email address:

 

URL example https://dev246964.service-now.com/now/nav/ui/classic/params/target/sys_email_account.do%3Fsys_id%3D7...

Alternate example (after deleting email address in Email Properties):

Receiver's email address:

 

URL example: https://dev246964.service-now.com/now/nav/ui/classic/params/target/sys_user.do%3Fsys_id%3D800b174138...

Sender's email address:

 

URL example:
https://dev246964.service-now.com/now/nav/ui/classic/params/target/sys_email_account.do%3Fsys_id%3D7...

Solution: Change receiver's email address to be different from sender's email address.

Version: Vancouver Patch 2 Hot Fix 1

Related: Servicenow email sending/Receiving in PDI https://www.youtube.com/watch?v=bAxanOHjU54