Email not received for inbound action

Admin7267 · ‎01-03-2024

I have created inbound email action and while testing I have replied to the email that I received to my outlook but I don't see that email in email logs.

How can I test the inbound email action in DEV instance in real time?

Admin7267 · ‎01-04-2024

Issue is with the email id that I'm using
Working as expected with the email ID it client domain.

View solution in original post

Dr Atul G- LNG · ‎01-03-2024

Hi @Admin7267

Are you trying in PDI? If yes that due to security reason email inbound / outbound is restricted. There are some workaround but not sure abou that.

If not PDI
please check email properties is Enable ,

Email accounts are set up and connection is active.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Admin7267 · ‎01-03-2024

I'm trying it on real DEV instace not in PDI.

Also email properties are set to true for both inbound and outbound.

Not sure if I need to some other changes...

Dr Atul G- LNG · ‎01-03-2024

Hi @Admin7267

In this case, try to create another incident and check in email logs

Please share the inbound action snippet as well and try the way @Jamesk suggestion.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Aniket Chavan · ‎01-03-2024

Hello @Admin7267 ,

Please verify once the email properties whether "Email receiving enabled".

Let me know your views on this