Hello, Can someone tell me the script to put in the ACL to allow a watchlist user to view a RITM. These are non ITIL users, I am able to allow to view the RITM normally but i need to add the condition that they are part of the watchlist for them to...
Hi,I need to check the current requester is a manager or not. how can i do that in a script. my complete logic would be like follow.current_user = requesting userrequested_for_user = value of "requested for" field of requestif(manager of requested_fo...
HI Everyone, This is regarding adding video files into knowledge articles. I have few queries regarding insertion of video file into a KB article. 1. Who has the access to upload a video file into a KB article. (As per my knowledge only users who has...
I created a new table to use as reference. I successfully configured the field, but when I click on the magnifying glass, it displays the SysID instead of the Project name. Ensured that the Project name display is set to TRUE. Help please. Thanks
Hi All, I am in the middle of creating a complex workflow. As part of this there are several defined points where the workflow may need to loop back to an earlier stage. For these I am using the rollback function. However as part of the process the...
I have a filter on my list collector that is based on the select box. If someone changes the select box I need to remove all selected option from the list collector as they will not longer be valid. How can I achieve this? I need a solution that w...
Hi All,I created an email notification to be issued from Problem table, however I am struggling to pull all problem tasks related to that problem. In other words, I would like to send email notification informing about the problem record with all of ...
Hi Experts, my customer so far does a lot of manual steps after a system clone to get the instances back to "normal" ... I.e. Changing the Banner Image (UI 16) and the CSS, adding Utility plugins that are only used in DEV&TEST, deactivating jobs tha...
Hello, Business Requirement: Set up a Scheduled Import to retrieve a file from an SFTP. I have two issues. 1.) The problem is that the file that is being retrieved does not have a valid file extension. I need to be able to add ".CSV" to the file nam...
I am new to Service Now and facing issue with the below. Could somebody please help me with this. Am trying to show the task description on order status page rather than catalog item's description. I went through posts where people could get this d...
We would like our asset management team to be able to use the publish to catalog links in the product catalog, but need to have them provide a workflow and then automatically add a standard variable set to the catalog item when created. I have succes...
I am opening a widget within the spModal class provided in Service Portal - but am wondering how do I close the Modal I've opened once I've done what I came to do in the embedded widget? This seems like it should be easy but I cant work it out. Here ...
Hello all, Does anyone know if theres a way to prevent line breaks in a multi line text field? We have an integration with DocuSign so when the user submits the form it got the error "String contains control character". When comparing to other forms ...
I'm working through the online course on building a service portal. In the lesson it told me to create a new page, and make sure that I have the portal I'm building active. I've done that, but I am unable to drag any of the widgets into the page. ...
Hello, We have non ITIL users who are added to watchlist on RITM's. These users even without ITIL role are able to view the RITM but are unable to view the attachments on the RITM. Is this something out of box that servicenow allows partial access ...
