For our SLA warning/breach emails, they want us to send the notification to a sub-set of people within the assignment group and the assignee. I have identified the people who should receive the SLA emails by adding a flag to the sys_user_grmember tab...
In the Service catalog you can add a "Price if checked" attribute and when the check box is displayed it will show the price like so:Extra harddrive [ will add $100.00 ] and when checked changes to: Extra harddrive [ has added $100.00 ]This function...
I picked up the habit of checking for <variable> == 'true', when checking for variables. Though this got me into trouble once, because someone entered the value 'True', resulting in a false negative. Should I check for <variable> == true instead? Or ...
Hi,I have created a scripted REST API where I am fetching the HTTP headers by using the below functionrequest.getHeader('header name').But I want to fetch all the headers that we receive in the request. I tried to use request.headers as suggested in ...
There was another article i read "how to trigger an event from a UI Action button " thats pretty similar but im a bit confused with how you set this up. what code do i need to connect the event to the business rule? What code do i need to connect the...
Hello,So I am writing a Before Insert Business Rule on the Request_Item TableSo if a user updates the Customer Visible notes on the Request Item it creates a new Chat Queue Entry:Script:if(ourUser.hasRole('role_name')) { var gr = new GlideRecord('c...
Hi All,Currently I have a functionality where the number of attachments are suffixed next to the Paper Clip icon in any task record. This is done using a DOM manipulation in a onLoad client script as shown below.var iconElement = document.getElementB...
Is it possible to scheduled or manually export data as CSV/Excel and drop it into a specific folder location?Thanks!Emma
Hi All,VTB auto refresh doesn't seems to be working as expected If you are in the visual task board created on "Assigned to " The first lane is "None (Assigned to is empty)" does not populate when a new ticket is assigned unless you select refresh.We...
Hi All,we are using multiprovide SSO and SAML2.0 to enable SSO. In one of our subproduction instance it is not working and showing the error email doesn't exist( for example if test.tes@example.com is email address then we are getting error message "...
I have some checkboxes in a record producer and the text "Options" automatically appears. Is there a way to get rid of that?
In scoped application development, How to manipulate date field value to add number of days .Tried Using below code in Ui action, to add number of days to start date which is not working . var temp_date=this.getParameter('start_date'); var s_...
I've created a custom application, and I'm publishing this application to "My Instances". So, when I publish a new update I have the option to install the new update on my other instances. That brings up a question. How do I rollback to the older ver...
Hi Team,I have created a custom table in which i have stored choices list for list collector.My issue is that choice list is only visible to admin, not for other users , If they try to access that catalog Item , That list collector is empty.I have no...
bawiskarbryanbarnardHello,I have record producer and contain a variable Carton Number.When the user enters the Carton number in Record producer, the code would need to take the carton number, plug it into this URL and process the json response and ...
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