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Resolved! Hi all, How do I change the tooltip text that appears on 'requests' within the ServiceNow banner? I've had a look at the widgets under the portal and can see there is one for 'requested items' and 'request fields' but cannot see a title that I can

Hi all, How do I change the tooltip text that appears on 'requests' within the ServiceNow banner? I've had a look at the widgets under the portal and can see there is one for   'requested items' and 'request fields'   but cannot see a title that I ca...

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Matt W by • Giga Contributor
  • 3107 Views
  • 4 replies
  • 2 helpfuls

how to query multiple tables using REST web-services?

Hi Experts,how to query multiple tables using REST web-services?Say for example I need   all the incident tickets for a particular Country or City.I can achieve this using reporting but how can I achieve this using web-services. I want to understand ...

Resolved! Report of Changes in CI Records

We are looking for a better way to generate a report of changes to CI records.  We tried creating a database view using the cmdb_ci and sys_audit tables and creating the report using the database view as the table.  This works, but the sys_audit ta...

cdi by • Kilo Contributor
  • 5357 Views
  • 7 replies
  • 2 helpfuls

Making a Related List read-only for a specific role

Hello,I have a requirement to make a Related List on a form read-only (they want it to be a static list with just information). They do NOT want the end user to be able to click on anything on that list, including the Information Icon.   I've done qu...

mjg5111 by • Mega Guru
  • 2277 Views
  • 4 replies
  • 0 helpfuls

Resolved! How can I get the values on a selected row in a list?

I am able to get the selected rows in a list using the following code:function onClick(){         var checked = g_list.getChecked();         var rowsArray = new Array();         rowsArray = checked.split(","); }The question is how can I access the...

hsantana8 by • Giga Contributor
  • 6024 Views
  • 5 replies
  • 3 helpfuls

How to remove a value from a field via business rule

I have 3 values ina field which are being populated by Business rule. namely, A, B and c.Now my requirement is based ona status i want to remove a value A from the field by keeping the values B and c.Can anyone please help me on this.Thanks

ursnani by • Giga Guru
  • 6221 Views
  • 9 replies
  • 0 helpfuls

Querying for endpoint fields - REST API

Hey all,I'm working on a REST api integration and I'm having trouble finding a way to programmatically find the fields that are to be expected by a particular endpoint.Is there a way perform a query, such that, I could make a call to an endpoint simi...

Resolved! How max length for a text field is enforced

When I add a new text field to a table (incident for example) and choose Small (40) or Medium, I may not add more than 40 (100) caracters in this fieldBut if you choose Large (1000) or X-Large (4000), I may add as many caracters as I want Is it possi...

pbo by • Mega Expert
  • 5183 Views
  • 5 replies
  • 1 helpfuls

How can we put a file on FTP Server?

Guys,I would like to know how to put an excel/CSV file on FTP Server from ServiceNow. I am aware the ExportSets but looks like it is only to put on Mid server but not on FTP.Any suggestions on this, please?

Resolved! Is workflow supposed to trigger business rules?

I have a business rule that is triggered whenever a particular field is changed.   I have observed that for the most part, the rule works except for one instance.This field is also modified in workflow that is attached to the same form.   Because the...

tahnalos by • Kilo Sage
  • 4496 Views
  • 4 replies
  • 0 helpfuls
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