Email (notification) does not get created / sent even though event is fired

[ksweeney]

We are creating a pretty standard notification that is triggered by an event. This event happens to be fired in a request item workflow, and I can verify in the Event Logs that the event IS firing successfully. The email notification that is supposed to send when this event is fired, is not even getting generated in the Email Logs.

In order to troubleshoot this, we have simplified the notification to rule out anything that might be preventing it from sending. Here are the notification details:

Active = true
Table = Requested Item [sc_req_item]
Type = EMAIL

********************
"WHEN TO SEND" section
*********************
Send when: Event is Fired

Event name: sc_req_item.inserted.hiringmanager (this is registered in the event registry)

Conditions: none

**********************
"WHO WILL RECEIVE" section
***********************
Users: User 1 and User 2 and Email Address 3 (we are hard-coding who to send to in order rule out any issues with the notification resolving data from a field or parm1/parm2.)

Send to event creator: true

Subscribable = false


Again, I can see that the event is being fired and written to the EventLog, and the event is in a state of 'processed'.

What else can I look at to figure out why the notification is not sending and creating a row in the email logs?

thanks,
Kari

[Bharath40]

I have the same issue,

I have checked and observed the following:

- None of the group member is inactive/lock out

- Assignment group email id also works fine

- Event is available in event logs

- Email notification does not trigger at all

One of the user profile was configured with the same email id (of group) and the profile was "Locked out", after removing Email ID from   user profile it start working, but its just temporary solution as   it gets refresh from LDAP daily. I don't have this issue until before Istanbul upgrade.

I wonder why this is happening now , Can anyone give any other workaround or cause for the issue.

[Rajeev Jayaswal]

Please check if you have unsubscribed this notification from notification preference , then also email will not be generated though event will be processed.