Email Notification, Events, and Change operator condition

[kedler]

I have an email notification that sends when an event is fired. I wanted to add conditions to when the notification would send like when a state changes, but then I got this error message:

Changes operator in notification condition cannot be used with event based notifications

Can someone explain why this occurs and a solution to adding conditions for the notification?

Thanks

[Naveen4]

Hi,

hope this helps:

https://express.servicenow.com/support/forums/topic/error-changes-operator-in-notification-condition-cannot-be-used/

and u you can fire the event through a BR and made the condtion when the event has to fire.

suppose:

if you you want to fire the notification  when the ticket assigned to you make this condtion in BR and through BR you can fire the event which triggers the notification using gs.eventQueue

Thanks,Naveen

[Jaspal Singh]

Hi,

When using Events you need to reference it in business rule & define necessary set of conditions. However, when on events are used in notifications you need to pass the filter conditions directly.

Thanks,

Jaspal Singh

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