Email Notification hyperlink for outbound email

[sr_surendra]

Hello All,

I wanted to ask question about Hyperlinks which we can create in Email Notification.

I Wanted to create a hyperlink in an email notification which should be trigger in a catalog item after fulfillment of certain condition with wording something like-

"request (RITM No.) For termination is completed ensure that map indicating where user are located on campus is properly updated please {Hyperlink"reply to this email"} once you have updated asset map in a location".

In this mail as shown in Bold, should be one hyperlink , on clicking which mail like {Request for asset update in location ****** has been completed successfully} should trigger as reply to mail which was perviously triggered (to instance's mail id)

[vab_13]

Hi

Leverage ${URI_REF}

Link to related records

Potentially Helpful discussions:

Portal hyperlinks via email

How to add hyperlink to Email Notification?

Sending a clickable link with the Email Navigation Add-on link

HTH

[sr_surendra]

Hello Vab,

Thanks for reply.

Is there any way we can create custom email, which will trigger by clicking this hyperlink?

which should be as reply to original mail (mail triggered through email notification containing hyperlink)

Thanks

[vab_13]

Hi Surendra

Possible via a couple of ways:

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1. Write a script similar to the below

Click here

<mail_script>

template.print("<a href='mailto:[your instances email address]?subject=Re:${sysapproval}%20-%20unsatisfied&body=${watermark}'> Click here if your issue was not properly resolved ${sysapproval}</a>");

</mail_script>

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2. Add on your email notification a link that will generate the reply. Example of email script to create link:

• var subject = 'RE:' + current.number + '- Your subject here';      
• var body = "Your body text here" + email.watermark;      
• var text = 'here';    
• template.print("Click" + generateLink(subject, body, text) ;      
• function generateLink(subject, body, text){      
•       var linkStart = '<a href="mailto:' + gs.getProperty("glide.email.user") +'?subject=' + subject + '&body=' + body + '">';        
•       var linkText= text;      
•       var linkEnd ='</a>';      
•       return linkStart + linkText + linkEnd;      

Create an email inbound action that performs the action you need.

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3. The email template mailto:mailto.xxxxx can do the deed as well.

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Useful Reads:

Scripting for email notifications

JavaScript in emails

Mail script API

Example scripting for email notifications

HTH

[sr_surendra]

Is there any way we can create custom email, which will trigger by clicking this hyperlink?

which should be as reply to original mail (mail triggered through email notification containing hyperlink)