Email Notification in servicenow

[avinashdubey103]

I have to send a email notification to user when his approval request is approved  for one catalog item only 

I have created a email notifications as below :

But it is not sending the notification the approval is approved 
What changes  i need to do ?

[psphanindrakuma · Accepted solution]

@avinashdubey103 

use requester or opened by  field instead created by. created by is string filed in who will receive .

If my answer helped you, please mark my answer as correct.

[Danish Bhairag2 · Accepted solution]

Hi @avinashdubey103 ,

Try changing the condition of state form "is" to "changes to". This will make sure it sends the mail once also whom to send select Opened By as the field as it is a reference field.

Thanks,

Danish

[psphanindrakuma · Accepted solution]

@avinashdubey103 

use requester or opened by  field instead created by. created by is string filed in who will receive .

If my answer helped you, please mark my answer as correct.

[Danish Bhairag2 · Accepted solution]

Hi @avinashdubey103 ,

Try changing the condition of state form "is" to "changes to". This will make sure it sends the mail once also whom to send select Opened By as the field as it is a reference field.

Thanks,

Danish

[sonamsharma8789 · Accepted solution]

Hi @avinashdubey103 ,

Please change the condition from state is approved to state changes to approved. Also check if the user for whom you are testing has valid email address.Please mark helpful if it works or let me know if you are still facing issue.

Sonam Sharma