Is it not possible to select the request item table using a flow trigger?

ayano
Giga Guru

How should I create a Flow if I want to trigger "When a certain checkbox field of a submitted Catalog Item is checked"?

ayano_0-1697617988518.png

 

I couldn't seem to select the table of request items in the flow's trigger.

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@ayano 

Your trigger should be on RITM table

A separate plugin is required for this

  1. Plugin name -  Flow Designer support for the Service Catalog plugin (com.glideapp.servicecatalog.flow_designer)

Flow designer does not trigger on Request Item [sc_req_item] and Catalog Task [sc_task] 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

OlaN
Giga Sage
Giga Sage

Hi,

You should instead use the built in action "Submit Catalog Item Request".

See attached image.

flow-submit-request.png

@OlaN 
Thank you!
I don't think I fully understand it yet...sorry.

If I use that action "Submit Catalog Item Request", how can I create a trigger that a certain CatalogItem is submitted?

 

Thanks and regards,

Sorry, this got a bit confusing.

You can use the action described earlier if you have some other trigger (on a schedule, or some other record created and/or updated in some way).

If the trigger itself is going to be to submit a Catalog Request, you can find it in the trigger section, all the way down, called "Service Catalog".

Ankur Bawiskar
Tera Patron
Tera Patron

@ayano 

Your trigger should be on RITM table

A separate plugin is required for this

  1. Plugin name -  Flow Designer support for the Service Catalog plugin (com.glideapp.servicecatalog.flow_designer)

Flow designer does not trigger on Request Item [sc_req_item] and Catalog Task [sc_task] 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader