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10-18-2023 01:33 AM
How should I create a Flow if I want to trigger "When a certain checkbox field of a submitted Catalog Item is checked"?
I couldn't seem to select the table of request items in the flow's trigger.
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10-18-2023 02:57 AM
Your trigger should be on RITM table
A separate plugin is required for this
- Plugin name - Flow Designer support for the Service Catalog plugin (com.glideapp.servicecatalog.flow_designer)
Flow designer does not trigger on Request Item [sc_req_item] and Catalog Task [sc_task]
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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10-18-2023 01:49 AM
Hi,
You should instead use the built in action "Submit Catalog Item Request".
See attached image.
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10-18-2023 01:56 AM
@OlaN
Thank you!
I don't think I fully understand it yet...sorry.
If I use that action "Submit Catalog Item Request", how can I create a trigger that a certain CatalogItem is submitted?
Thanks and regards,

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10-18-2023 02:52 AM
Sorry, this got a bit confusing.
You can use the action described earlier if you have some other trigger (on a schedule, or some other record created and/or updated in some way).
If the trigger itself is going to be to submit a Catalog Request, you can find it in the trigger section, all the way down, called "Service Catalog".
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10-18-2023 02:57 AM
Your trigger should be on RITM table
A separate plugin is required for this
- Plugin name - Flow Designer support for the Service Catalog plugin (com.glideapp.servicecatalog.flow_designer)
Flow designer does not trigger on Request Item [sc_req_item] and Catalog Task [sc_task]
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader