Email notification is not being sent out when Survey is assigned to any user

[Karthikpasikant]

Hello everyone,

I have designed a simple survey with one question and added a trigger condition on the incident table. When incident state changes to resolved and assignment group is IT Database Engineering the survey should be sent.

I have tested by changing an incident state to resolved and I see that a Survey instance is created and assigned to the user but I don't see any email notification that being sent out to the user. Issue is that the user doesn't know a survey has been assigned to him/her until an email is being sent out to their inbox. How to resolve this issue? is there anything that I need to turn on in order to send out email notifications whenever a survey is being assigned? Please advise.

Thank you,

Karthik 

[Gopi Naik1]

Hi @Karthikpasikant ,

Have you checked "send notification" field to true in survey?

[Karthikpasikant · Accepted solution]

Found the issue. The notification "Survey User Invite" is inactive and by activating it resolved the issue.