Filter users in @mention functionality

Community Alums
Not applicable

‎03-26-2023 11:25 PM

Dear Colleagues,

 

I would like to ask if there's a way we could filter the users being suggested on the @mention? Currently, I believe it is checking all the active users even though they don't have access to the tickets. I wish to filter it so that only users with access to the case will be suggested upon using @mention like caller, watchlist, and fulfillers.

Thank you.

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Gopi Naik1
Kilo Sage

‎03-26-2023 11:35 PM

Hi @Community Alums ,

 

Hope below Conversation will resolve your issue.

https://www.servicenow.com/community/itsm-forum/how-to-filter-users-for-activity-stream-mention/m-p/790663

If my solutions helps you to resolve the issue, Please accept solution and Hit "Helpful".

Thanks,
Gopi
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