Email notification is not working using email script

[mahesh105]

I am trying to add group on email notification using email script. but it is not sending notification to group members.

Please refer the code and suggest me :

(function runMailScript(current, template, email, email_action, event) {

var ritm = new GlideRecord('sc_req_item');
ritm.addQuery("request", current.request.sys_id);
ritm.query();
if (ritm.next()) {
var loc = current.u_item_for.location.name;   //user location
gs.log("xyz" + loc);

}
var emails = [];
var userName = [];
var gr = new GlideRecord('sys_user_grmember');
if (loc.includes('Operations') && loc.slice(-2) == 'MA') {    //if users location contain Operations and Ma notification goes to ServiceNow.Application.Approver.Metrc.MAGrowCompliance group.

gr.addQuery("group.name", "ServiceNow.Application.Approver.Metrc.MAGrowCompliance"); 
gr.query();
while (gr.next()) {
emails.push(gr.user.email.toString());
userName.push(gr.user.toString());
email.addAddress("cc", gr.user.email.toString(), gr.user.getDisplayValue());
gs.info("Tanuj" + emails.toString());
gs.info("Mahesh" + userName.toString());
}

[Shubham_Shinde]

Hello @mahesh105 ,

Below thread might be helpful for you:
mail_script why does it not populate the cc field?

Please mark this comment as correct/helpful if it helps you.
Regards,
Shubham

[art_jones]

Hi, a couple things to look at that may help:

• confirm that your dot-walking is actually returning a value
  • add a log statement after the email.addAdress line:  gs.info("CC: " + gr.user.email.toString() + ", " + gr.user.getDisplayValue()); and see if the values are what you expect
• make sure that your mail_script tag is in the body of the email

-Art

[mahesh105]

Hi @art_jones : It is printing email address in logs bit not sending any notification

[Upender Kumar]

Try Below

(function runMailScript(current, template, email, email_action, event) {
var ritm = new GlideRecord('sc_req_item');
	ritm.addQuery("request", current.request.sys_id);
	ritm.query();
	if (ritm.next()) {
		var loc = current.u_item_for.location.name;   //user location
		gs.log("xyz" + loc);
		var emails = [];
		var userName = [];
		var gr = new GlideRecord('sys_user_grmember');
		if (loc.includes('Operations') && loc.slice(-2) == 'MA') {    //if users location contain Operations and Ma notification goes to ServiceNow.Application.Approver.Metrc.MAGrowCompliance group.
			gr.addQuery("group.name", "ServiceNow.Application.Approver.Metrc.MAGrowCompliance"); 
			gr.query();
			while (gr.next()) {
				emails.push(gr.user.email.toString());
				userName.push(gr.user.toString());
				email.addAddress("cc", gr.user.email.toString(), gr.user.getDisplayValue());
				gs.info("Tanuj" + emails.toString());
				gs.info("Mahesh" + userName.toString());
			}
		}
	}
})(current, template, email, email_action, event);