email notification is only sent out to the group manager

[asd22]

Hello, i have a group with a manager and 4 other users. When an email notification is set up to send email to this group, its only the manager that gets it. What may cause this?

[Barath P]

Hi @asd22 

You can try this
https://www.servicenow.com/community/developer-forum/notification-to-be-triggered-to-group-s-manager...

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Thanks & Regards,

Barath.P

[Community Alums]

Hi @asd22 ,

I tried your problem in my PDI and it works for me please check below code

var gr = new GlideRecord('sys_user_group');
gr.addQuery('sys_id', '8a4dde73c6112278017a6a4baf547aa7');;
gr.query();
if(gr.next()){
	gs.eventQueue('event.name',gr,gr.name,gr.manager.email);
}

In parm1 I passed group name and in parm2 I passed manager name 

You have to create one notification which triggers when the event is fired 

In Who will recive section you have to check Event parm 2 contains recipient to true

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[Mark Manders]

Does the group has the 'include members' checkbox ticked?