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01-28-2024 07:33 PM - edited 01-28-2024 07:39 PM
Can you help me @Vasantharajan N
Step 1: Submitted Catalog Item: Claims Authority Referral Form
Step 2: Approval levels are completed
Step 3: SCTASKS will get created
Issue:
Step 1: Created Event: asp.level2.australia
Step 2: Mention that Event in Workflow: Claims Authority
Step 3: Created Email Notification: SCTASK Australia
Step 4: Email is showing RITM Number instead of SCTASK number as attached file
Triggered Email Notification:
Email Notification Design:
Preview Email Notification view:
Workflow Design:
Solved! Go to Solution.
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01-29-2024 04:17 AM - edited 01-29-2024 04:24 AM
@Arjun Reddy Yer - Why do you need gr.setWorkflow(false)? Could you please comment that and try. Because that will stop the execution of other business rules on that catalog task.
check the sysevent table for the event triggered with actual triggered record.
Thanks & Regards,
Vasanth
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01-28-2024 08:39 PM
@Arjun Reddy Yer - Please confirm the Event registry and How you are triggering the Event through workflow.
I suspect the workflow that triggers the event.
Thanks & Regards,
Vasanth
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01-28-2024 09:18 PM
Yes via workflow event is getting trigger
Event Created:
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01-28-2024 10:53 PM
@Arjun Reddy Yer - Please share the "Create Event" workflow activity.
Thanks & Regards,
Vasanth
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01-28-2024 11:01 PM
Create Event Activity in Workflow: