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Email Notification is showing RITM number instead of SCTASK number in the notification.

Arjun Reddy Yer
Mega Sage

Can you help me @Vasantharajan N 

 

Step 1: Submitted Catalog Item: Claims Authority Referral Form
Step 2: Approval levels are completed
Step 3: SCTASKS will get created

Issue:
Step 1: Created Event: asp.level2.australia
Step 2: Mention that Event in Workflow: Claims Authority
Step 3: Created Email Notification: SCTASK Australia
Step 4: Email is showing RITM Number instead of SCTASK number as attached file

 

Triggered Email Notification: 

ArjunReddyYer_0-1706498752991.png

 

Email Notification Design:

 

ArjunReddyYer_1-1706498855397.png

 

ArjunReddyYer_3-1706499013090.png

ArjunReddyYer_4-1706499114281.png

Preview Email Notification view:

ArjunReddyYer_0-1706499570560.png

 

Workflow Design:

 

ArjunReddyYer_5-1706499227074.png

 

1 ACCEPTED SOLUTION

@Arjun Reddy Yer - Why do you need gr.setWorkflow(false)? Could you please comment that and try. Because that will stop the execution of other business rules on that catalog task. 

 

check the sysevent table for the event triggered with actual triggered record. 


Thanks & Regards,
Vasanth

View solution in original post

15 REPLIES 15

Vasantharajan N
Tera Sage
Tera Sage

@Arjun Reddy Yer - Please confirm the Event registry and How you are triggering the Event through workflow.

I suspect the workflow that triggers the event. 


Thanks & Regards,
Vasanth

Yes via workflow event is getting trigger

Event Created:

ArjunReddyYer_0-1706505389538.png

 

@Arjun Reddy Yer - Please share the "Create Event" workflow activity.


Thanks & Regards,
Vasanth

Create Event Activity in Workflow:

ArjunReddyYer_0-1706511656954.png