Email Notification is showing RITM number instead of SCTASK number in the notification.

[Arjun Reddy Yer]

Can you help me @Vasantharajan N 

Step 1: Submitted Catalog Item: Claims Authority Referral Form
Step 2: Approval levels are completed
Step 3: SCTASKS will get created

Issue:
Step 1: Created Event: asp.level2.australia
Step 2: Mention that Event in Workflow: Claims Authority
Step 3: Created Email Notification: SCTASK Australia
Step 4: Email is showing RITM Number instead of SCTASK number as attached file

Triggered Email Notification: 

Email Notification Design:

Preview Email Notification view:

Workflow Design:

[Vasantharajan N]

@Arjun Reddy Yer -

Cause : Your workflow runs on RITM table hence the event will be trigger for RITM record

Mitigation Plan: Use gs.eventQueue("<event_name>", "Catalog_task GlideRecord Object", "parma1", "param2") in your Run script activity where you are creating the catalog task (as per the workflow screenshot shared)

Please make the change and let us know the feedback.

[Arjun Reddy Yer]

Created script in the Run Script Activity

but still it's reflecting same it's still showing RITM number instead of SCTASK number

[shyamkumar VK]

Hello @Arjun Reddy Yer  ,

can you try above solution which I have provided , that should be feasible and works well in this scenario , Create an email Script and call that into Notification 

Regards,

Shyamkumar

[Arjun Reddy Yer]

still it's reflecting same it's still showing RITM number instead of SCTASK number

Email Script:

Email Notification:

Triggered Email :

[Vasantharajan N]

@Arjun Reddy Yer - Could you please replace the following in gs.eventQueue("your_event_name.asp.level2.australia", gr,"","");

gr should be the GlideRecord object of your catalog task.