Email Notification is showing RITM number instead of SCTASK number in the notification.

[Arjun Reddy Yer]

Can you help me @Vasantharajan N 

Step 1: Submitted Catalog Item: Claims Authority Referral Form
Step 2: Approval levels are completed
Step 3: SCTASKS will get created

Issue:
Step 1: Created Event: asp.level2.australia
Step 2: Mention that Event in Workflow: Claims Authority
Step 3: Created Email Notification: SCTASK Australia
Step 4: Email is showing RITM Number instead of SCTASK number as attached file

Triggered Email Notification: 

Email Notification Design:

Preview Email Notification view:

Workflow Design:

[Arjun Reddy Yer]

Still it's same

RunScript Activity:

[Vasantharajan N]

@Arjun Reddy Yer - Did you remove the Create Event activity from the workflow? please provide the workflow screenshot. 

[Arjun Reddy Yer]

Ya but still not working and after that the Emails are not triggering at all

[Vasantharajan N · Accepted solution]

@Arjun Reddy Yer - Why do you need gr.setWorkflow(false)? Could you please comment that and try. Because that will stop the execution of other business rules on that catalog task. 

check the sysevent table for the event triggered with actual triggered record. 

[shyamkumar VK]

@Arjun Reddy Yer , design an email script and call that into notification body

template.print('<a href="https://' + gs.getProperty('instance_name') + '.service-now.com/nav_to.do?uri=task.do?sys_id=' + current.sys_id + ' ">' + current.getValue("number") + '</a>');

${mail_script:sctasknumber}