Email notification issue - FROM value is empty

[Bruce lee]

Hi,

When triggering Outbound Email notification the FROM value is empty as attached in the screenshot(Highlighted with black arrow) please provide me with a solution for it Thanks.

[Ankur Bawiskar]

@Bruce lee 

the from is being taken based on SMTP configured.

check this KB

In Activity log, emails are showing 'From' field value as blank 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bruce lee]

I have checked the SMTP the "Email user label"  is present but still the from is empty.

[Runjay Patel]

Hi @Bruce lee ,

This is not OOB, customization has been at ui page (preview_email). check this one, it may help you.

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[Bruce lee]

I Checked the preview_email ui page that is not the problem still facing the issue