Email notification not firing!

[pathat]

Hello again. As I said before, I still have a lot to learn about the SN platform!

So I'm still tinkering with the sample training app Building a sample ServiceNow application) in my Geneva dev instance, and I created a new table similar to the Equipment Request table (it extends Task). I then created a new email notification which is supposed to fire on insert and update. However when I create a new record from the form, the email is not sent! Basic stuff I know, but it's not working And yes, I did check the email diagnostics page and sending email should be working (it's all green), but nothing is in the outbound/skipped/error email buckets.

[pathat]

Hey Brian.

So the other benefit of using this new table which does not extend Task is that the workflow started working too. See Re: Geneva: There are no workflow contexts for this document However one thing I'm still not clear on still is what the useful Create Task activity is no longer an option. I will pose this question to the other group.

I tried creating another notif on the first table again and still no email. Note the notif points to the table and the task table.

Have you tried this?

[Brian Dailey1]

No, I haven't seen a way to have a notification belong to more than one table.   But we're still on Fuji and I haven't seen Geneva yet, so maybe that's it.

However, back to your issue.   Your custom tables, are they part of the same app?   Is it scoped, and do they allow access from the global scope?   I'm just trying to think of a reason why your notification might not be responding to record operations on the table.

-Brian

[pathat]

HI Brian. Sorry i didn't mean to say the motif points to 2 tables. I meant the notif is pointing to the app table and NOT the Task table.

So I created a new app from scratch like the sample app in the training course on he dev site. In that app, you have one Marketing Events table which does not extend Task, and a Equipment Request table which does. I believe my app is scoped and allows access to global scope (the default I think) and yes both tables belong to the same app. Maybe try this sample app and see if the notif works when inserting a new record in the Equipment Request table.

[Mrudula6]

Hi,

Are you triggering email using gs.eventQueue method? Have you tried checking if your event is getting triggered in the event logs table? If your event is getting triggered then check if you have issues in "When to send" conditions.

Please let me know if it helps you.

-Mrudula