Email Notification sender's address change based on assignment group selected

[phr]

Hi All,

I have a requirement to change the email sender's address to "address 1" from "address 2" based on the assignment group selected.

How to achieve this.

[johnesp]

To change the sender's email address in email notifications based on the assignment group selected, you can implement a script or business rule in your ServiceNow instance. This script or business rule would dynamically set the sender's email address field in the notification based on the assignment group selected for the task or incident.

Here's a general outline of the steps you would need to follow:

1. Identify the assignment group field in your task or incident form in ServiceNow.
2. Create a script or business rule that triggers when the assignment group field is updated.
3. Within the script or business rule, include logic to determine the sender's email address based on the selected assignment group.
4. Set the sender's email address field in the email notification to the determined value.

Please note that the exact implementation details may vary depending on your specific requirements and the configuration of your ServiceNow instance. You may need to consult ServiceNow documentation or seek assistance from your organization's ServiceNow administrator for detailed guidance on implementing this functionality.

[Dhananjay Pawar]

Hi,

How are you triggering this notification?

Thanks,

Dhananjay.

[Sohail Khilji]

strange, please share more info....

[Siddhesh Wani1]

Hi @phr 

Create one field on the assignment group table for the email address from which you want to send the email.

Then in the email notification script you have to glide to the group table and get the email and set it to the from address. This should be the generic solution.

And this requirement is specific for few assignment group then in the email notification script you can hardcode the from mail address.