Email Notification to Email Task Assignees on a Request Item

[Chris Sanford1]

There is an out of the box email notification called 'Request Item commented (all assignees)' which looks like it was intended to be sent to all the assignees of catalog tasks whenever a request item gets an additional comment. However, it has no recipients so never actually goes out?? There is also a business rule called 'sc_req_item comment events' that looks like it passes the intended recipients in through event parameters. So did they possibly just forget to check 'event parm 1 contains recipient' and 'event parm 2 contains recipient' on the notification??

[ARG645 · Accepted solution]

I believe the intention to leave the recipients blank is because :  not to send this notification to all the assignee's by default. 

 But, you raised a good question. It doesnt make sense to leave the recipients blank if they dont want to send the notification, they could have just de-activated the notification if they wanted to. 

I also check the notification script to see if they are adding recipients through email scripts, but there is no such code for this notification. 

[Chris Sanford1]

I did confirm that the notification works once I check 'Event parm 1 contains recipient' and 'Event parm 2 contains recipient'. The business rule I mentioned above passes in the intended recipients through event parameters.

[ARG645]

Yeah. I saw that too.

[A Icen]

How can I stop sending notifications to assignees of closed tasks? There can be many tasks associated with RITM but when one of them is closed no notification should be sent to the assignee of that closed task. 
Thanks