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‎11-08-2018 08:17 AM
There is an out of the box email notification called 'Request Item commented (all assignees)' which looks like it was intended to be sent to all the assignees of catalog tasks whenever a request item gets an additional comment. However, it has no recipients so never actually goes out?? There is also a business rule called 'sc_req_item comment events' that looks like it passes the intended recipients in through event parameters. So did they possibly just forget to check 'event parm 1 contains recipient' and 'event parm 2 contains recipient' on the notification??
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‎11-08-2018 09:02 AM
I believe the intention to leave the recipients blank is because : not to send this notification to all the assignee's by default.
But, you raised a good question. It doesnt make sense to leave the recipients blank if they dont want to send the notification, they could have just de-activated the notification if they wanted to.
I also check the notification script to see if they are adding recipients through email scripts, but there is no such code for this notification.
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‎07-03-2024 07:32 AM
We have instances when a task is closed the customer will follow up, like if it was closed mistakenly. So getting emails to the assignee in that case would be good.
