Email notification using List Collector Field

Cindy26
Tera Expert

We have a custom field on a table that is a list collector. 

When the work notes are updated on a record, we need to send a notification to all users in the list. 

I've been trying to do this with an event and business rule but it isn't working. 

The list field is "manager_name". 

If someone could please provide clear instructions/script on how to accomplish this, it would be greatly appreciated. 

13 REPLIES 13

Arav
Tera Guru
Tera Guru

Hi,

Please share the script written in BR so the community members could check and advise.

Thanks,

Arav

I don't have anything written because I don't know how to do it. That's why I'm asking here. 

Tony Chatfield1
Kilo Patron

Hi, you should be able to use OOB notification structure and the who will receive it 'user\groups in fields',
just as you would other collector fields like watch_list. these are OOB examples

/sysevent_email_action_list.do?sysparm_query=active%3Dtrue%5Ecollection%3Dincident%5Erecipient_fields%3Dassigned_to%2Cwatch_list&sysparm_view=

If your issue is with your notification trigger or passing of your 'list' as an event parameter?
Then if you provide details of your BR\script in plain text format, the forum will be in a better position to review and advise.

This was how I first tried it, and it doesn't sent any notification. (my name is not in the list so it shouldn't be skipped). 

I have no reason to use an event and business rule, I was just trying that because I couldn't get the OOTB method to work. I am just using an email notification, it is not part of a workflow.