Email notification using List Collector Field

[Cindy26]

We have a custom field on a table that is a list collector. 

When the work notes are updated on a record, we need to send a notification to all users in the list. 

I've been trying to do this with an event and business rule but it isn't working. 

The list field is "manager_name". 

If someone could please provide clear instructions/script on how to accomplish this, it would be greatly appreciated. 

[Tony Chatfield1]

Hi, I have utilized list collectors in this manner previously and have not had any issues with them. Have you checked logs to confirm that the notification was assessed but not triggered?
Perhaps set send to event creator = true and add yourself to the user field, then review the logs to confirm the notification was triggered and the recipients list is the actual issue.

[Cindy26]

Ok I just changed it to send to User (me) and selected "send to event creator", and the notification was triggered.

So it is definitely an issue with sending to the list collector. Any other suggestions? 

[Arav]

Hi,

Please check the following.

a. Is the field "manager_name" populated with at least one user in the test record ? I am guessing it is but just wanted to check

b. If yes, please check if the "Notification" flag on those user profiles is set to "Enable" 

Thanks,

Arav

[Cindy26]

Hi, yes there is a user populated in the field, and notification flag is set to enable on their user profile. 

I tried adding myself to the list collector field, and made sure "send to event creator" was selected on the notification, and it was sent to me, but not to the other user in the field. I have tried many other users with the same result. 

[Arav]

You may want to check "System Logs > Emails" and select the notification that was sent to you but should have been sent to the additional user too.

In the related list (Email log), you will be able to find information related to the notification and any users that were ignored along with the reason.