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02-22-2024 02:11 AM
whenever we update an incident record by doing multiple changes (such as changed the assigned to, work notes updated, etc) then there are separate email notifications sent for all updates. For ex: assigned to you, notes have been updated, change in assigned to).
I have a requirement where I have to create one notification which should contain all the changes which are made on the incident record in one update.
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02-22-2024 02:48 AM
That is tricky, may be you need to write script where need to check all fields and then add only those which get changed.
As per me, it is very time consuming and will not serve much value mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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- Mark as New
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02-22-2024 02:48 AM
That is tricky, may be you need to write script where need to check all fields and then add only those which get changed.
As per me, it is very time consuming and will not serve much value mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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