Stage : Fulfillment ( cancelled )

nameisnani · ‎02-21-2024

Hi Team ,

I need help here , You could see in the below screenshot that one RITM stage is showing as Fulfillment ( Completed ) and for other stage is Fulfillment ( cancelled ) ,

For both the RITM's workflow is same here . I am unable to figure out what was blockage here . I have attached screenshots for both .

For both RITM's workflow status is showing same , but difference in fulfillment stage ?

Please check below screenshot , I have highlighted in Yellow and red color .

NOTE - there is no SCTASK associated .

How to figure out this issue , can anyone please help me here . what steps need to do . If you need more information i am ready to provide .

Please can anyone help me on this

Thanks in advance

Dr Atul G- LNG · ‎02-22-2024

Hi @nameisnani

I have no solution for this, but thinking

- Try to create a new Request

- Check the flow

and if still same issue. you may log a Now Support case bcz it is very specific issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858491

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************