Email Notifications for Problem Tasks

[NonaJohnson]

Has anyone created a notification for Problem Tasks where the assigned to person on the problem itself (not the task) will receive an e-mail when a related task has been closed. Am able to get the email sent to the user assigned to the problem task, but not the problem. Have tried to do some dot walking on the user field but this is not working. Has anyone been able to do this?

Any help you can pass on would be great

Nona Johnson
HealthPartners.

[Mark Stanger]

You should just have to dot-walk to the correct field. Your notification trigger should be on the problem task table, as should the email notification and template. In your notification record, you just need to populate the correct string into the 'User field' field. Assuming your problem task table is linked to the problem table with a field called 'u_problem', your 'User field' value should be 'u_problem.assigned_to'.

[NonaJohnson]

Thanks much - that worked great, had everything correct, but the "user field" table