email notifications in custom application

[david_walters]

Recently created a custom application and the email notifications that go with it.

I have a few notifications, but lets take the basic one as an example (screenshot below). It's set to send to myself and all the other notifications for Incident etc work fine. The difference here is that this is a custom app. Is there a setting at the application level to enable notifications? Is there any other reason why these wouldn't be firing?

[david_walters]

Thanks, Jose.

I've checked this and there no logs for the target, so it looks like the notification_engine.process is not firing. I cant see why this is as the conditions should be met each time a new record is created.

Any ideas? Or what I can give you to help figure out what is happening?

- David

[david_walters]

OK, I've managed to track down an event log entry for the notification_engine.process for an event I triggered today that I think should have created an email notification. But the event log has a state of "error" - why is this?

[rajmasurkar]

Hi David,

Needed to clear some things first.

1) When you said, you created 'a custom application and the email notifications that go with it.'; you mean, you have created the event and BR required for           this notification.

2) You have already checked the email outbox and sent to verify if any notification has been sent or not.

Are above 2 things are correct?

Raj

[david_walters]

Hi,

I have built a custom application, I then created email notifications that are related to the table in that custom application.

I have not created any Business Rules.

There is nothing in the outbox or sent lists to show that any notifications have been sent.

It looks like the notifications just arent being generated.

thanks,

David

[rajmasurkar]

Hi David,

In that case, you need to create event and business rules to send the email notification.

Notifications - ServiceNow Wiki . This url will guide you.

If you still have some query, do reply.

Raj