I am trying to open an existing incident in SOW , goto the assignment group and select i option inside the field to see the manger option using ATF. Everything works except the last step which is selecting the i option . Can someone let me know how t...
Hi Community, I have created a Script Include that returns sys_ids of HR cases. When I call it in a report, it returns sys_ids, but the report shows zero results. PFA the script and report screenshot. Any suggestions? Thanks! Script - var gr = new...
Hi Developer, Employee ID(Requested for) is the variable in the Catalog which is mapped to Requested for Employee ID (requested_for_employee_id) field in the backend form. The value in the Employee ID(Requested for) variable is auto-populated from th...
Dear Members, Requirement: - Sending Work notes as Comment via REST API to JIRA.Implementation: - I have created the below Business rule which runs on Insert/Update of an Incident and also a REST API.Issue: - Getting the error JIRA Comments: {"errorM...
Hello Developer Team, I am trying to creating sc_req_ritm record through scripting but I am receiving error of responce_code 500. I can not use 'CARTAPI' for this due to some other issue. I have to use this method only.Plea...
Hi, I have removed all the ACL to the custom table. Now I have created a write ACL only. Also, I have removed Admin Overrides options. Still I am able to see the table and edit it. Kindly help. RegardsSuman P.
Users with Role A should have write access to all field except Configuration Item on incident table and Role B should have write access to Configuration Item field and all other fields should be read only?
Hi All,Can you please help me when i am using script include with gilde ajax then i am getting this error: onChange script error: ReferenceError: getCallerInfo is not defined function () { [native code] } can someone please help me regarding this ty...
Hi All, I want to make fields only read-only on the basis of selection of that the second filed become editable.for example I created 3 fields 1. caller and 2. caller department and 3. call location.Now I want caller department and caller location s...
Hello All, I would like to move a custom application from development to production instance. And it is published in the dev instance and when I am trying to install it from the production Instance "My Company Applications". I am getting the below er...
Hello,When any Incident or Change is closed, user should not be able to delete or remove attachment from closed ticket. Remove / Delete option should be disable on closure of ticket.Regards,Shraddha
Good evening! Question for you all if you could assist- I am trying to adjust this specific area (screenshot below) within the REQ layout in the SOW- I was able to easily adjust the Incident information, but REQ is proving to be a bit more difficult...
Hi all, How can we connect ServiceNow to SAP 4/HANA?Can we leverage on native connector or we are forced to make it custom? Thank you,Tommaso
Hi ServiceNow Community, I'm facing a challenge in restricting both admin and user roles from deleting attachments on a custom table within a scoped application. Here's the scenario:I have an out-of-the-box (OOB) delete Business rule that permits spe...
Hi,I have created reports using indicators and breakdowns. In my report I wanted to have the average of the (closed- created) . This is the indicator config - and this is the script -var diff=function(x,y){return y.dateNumericValue() - x.dateNumericV...
