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Resolved! Disable a function of a script include

If an email is marked by the sender in their email client as sensitive, or the word private is used in the subject then Support Services (scoped application) picks this up and marks the Support Request as private. This is done by this._determinePriva...

Copy update from one update set to another

Is there a way to copy an update from update set to another so that both update sets have it? We are building a scoped app that needs to use some custom columns that were built in another scope and in a massive update set with thousands of other upda...

davilu by Mega Sage
  • 1234 Views
  • 5 replies
  • 0 helpfuls

Scheduled Email of CMDB Query Builder stopped sending

Hello Community, We have a CMDB Query Builder report, that is scheduled to send every day at a specific time, however this scheduled email mysteriously stopped sending a report about 2 months ago, when I go into the scheduled email and try "Execute N...

mausser by Tera Contributor
  • 982 Views
  • 3 replies
  • 0 helpfuls

Business rule generating duplicate event entries

I'm trying to generate emails based on the below business rules that will trigger two events: I'm using the below script:(function executeRule(current, previous /*null when async*/) {    // Arrays to track processed emails and SYS IDs    var processe...

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How do I add a widget to all pages in a service portal?

Community, I would like to add a widget to all pages on my service portal rather than adding it to each one individually. Is it possible to create a content template that is applied to every page? In other searches it was recommended I look into Them...

Justin59 by Giga Contributor
  • 2001 Views
  • 4 replies
  • 1 helpfuls

Notification by flow

I need Help how to configure flow when there is no update on P1  incident since last 30 minutes there should be a notification trigger to assigned to user. and next 30 minutes count should be start from when first notification send to user

MdAreeb by Tera Contributor
  • 438 Views
  • 1 replies
  • 0 helpfuls