Clone profile - exclude users and preserve sso amd mfa
Hi All,To clone Prod to DEV, I am creating a clone profile. To exclude users table what should I do?Also, to preserve sso and mfa on DEV, what needs to be done?Thank you!
Forum Posts
Action: Start Flow for RITM
I have created a custom action to start a flow for a newly create RITM within my master flow. It tests fine however, when launched from the master flow, I get the following error: Here is my custom action: here is my custom action within the master f...
Subscription Management - License utilization
We are currently implementing subscription management in our instance and working to align custom applications and tables with the appropriate entitlements. During this process, I’ve encountered a few questions:1. Our fulfiller users—those assigned ...
How to set parameters in Exchange spoke action: Create Mailbox?
Hi folks, I’m checking out Integrationhub Exchange Server spoke, using the Create Mailbox action to test the creation which works fine. I'm using the action in a standalone test, filling in the required values and I can see how it's using the powers...
ATF: Edit MRVS rows?
I have a catalog item that requires data to be collected in an MRVS. Once the RITM is created, the first task requires additional data to be added to the existing rows in the MRVS. I don't see a test step for editing existing MRVS rows. Am I missing...
Servicenow PDI
Yesterday I worked normally on my PDI and today I still haven't been able to log in. It keeps trying to access until it gives an error.
Resolved! How to make journal data (comments/worknotes) display in xml
Hi:I have this endpoint that's supposed to get incident data:XXX.service-now.com/api/now/table/incident?sysparm_query=assignment_group%3D880e26a30a0a3caa0186085cbcfc0fc7&sysparm_limit=1but the comments and worknotes are blank. How can I make that dat...
Resolved! Script Include not called with Client Script
Hi SN Community, I have a script include that is invoked by a client script. The script include is suppose to query a table and return data to populate a list of options for a field. The issue is that when the client script is executed, the response ...
Using flow templates in Catalog Builder
Our compliance department will not allow the use of Step Based flows in Catalog Builder. As a result, we created flows as "flow templates" that the citizen developer can select when creating a catalog item in Catalog Builder. However, the current p...
Redirect ITIL users to SOW
Hello SN experts, I'm reaching out because I'm trying to redirect ITIL users to the Service Operations Workspace (SOW), I followed the steps outlined in the article: Redirect non-admin users to Service Operations Workspace, but unfortunately, it stil...
Create Attachment UI action button for RITM to attach onto the associated Approver request
Good afternoon everyone, i am trying to create a UI action button for when users need to add new attachments to their RITM request it will then attach the attachment onto the approver request for the sysapproval_approver i got this UI page but i can'...
Resolved! unable to validate attachment for Case in ATF
Hi, I am unable to validate an attachment for a Case in ATF. attachment was successful but validation failed. Can any one help with this. Here are my steps.
Resolved! Can a Monthly indicator show current data?
I am getting started with PA, and I have created an indicator for a custom SLA. I have attached a monthly job to collect the scores configured with relative start and end as 1 month ago, then the jobs only get last month's data.I'd like to be able to...
Autopopulate variable
Could anyone suggest how I can prepopulate variable with the value in catalog item form itself?
Resolved! Dynamic Reference Qualifier
I am trying to create a Dynamic Reference Qualifier and not having much luck.(Personal development instance - Helsinki latest patch)The objective is - on a Task Form - e.g. Incident -select a "Company" value -and then use a dynamic filter on the "Bus...
