We wants to achieve reference qualifier for configuration Item variable based on two conditions: 1. if category selected as software it should show the records from table - cmdb_ci_service_discovered and cmdb_ci_service_auto. (For this we have wrot...
The business rule code :(function executeRule(current, previous /*null when async*/) { var targetInstanceURL = "https://dev****.service-now.com/"; var targetUserID = "******"; var targetUserPassword = "******"; var text = ""; var attac...
Our service portal is designed is a way that searching for an exact RITM number should not return a search result but should instead redirect the user directly to the RITM view. But post Yokohama upgrade this functionality is broken, now if we search...
Hi,I have a requirement where we have a field called 'Active Directory Group'. So based on the drop down of variable 'Account type', the show field message of the 'Active Directory Group' changes and based on the selection, it accepts only particular...
I have a Ui action name "on hold", this Ui action will be calling a particular view "on_hold", but this view is having all Ui actions. But I don't want to display any Ui actions/Ui buttons in the popup view. Can someone help
Hi Team, How can i access the Subscription management via Script? I want to be able to create a Business Rule with a warning msg to user, case there is no Subscription available Thank's in advanced
Hi, Does anyone know if Metrics based on interactions work? I see the Interaction table as an option when I create the metric, but for some reason it is not creating metric instances. I have metrics created for Incidents, Incident Tasks, and other...
When creating Reference or List Collector variables in Catalog Items to be used on the Service Portal, it will typically show the "Display Field" of the table being used in the variable. We know that you can add additional fields to be displayed in ...
I have a custom field called last_found in the sys_user table. The field type is Date and Time. I want to filter users who were last found 12 hours ago.I initially used a filter for 2 hours, which worked fine. But when I updated the filter to 12 hour...
i am configuring the single form for both employees and managers . variables are shown based on the is manager field in the sys_user table , we have a field u_is_manager if it is true means user is manager if it is false means user is the employee . ...
Does the standard Splunk ES - ServiceNow integration/plugin allow for bi-directional updates? Dear ServiceNow Community colleagues, I'm quite new to ServiceNow - Splunk ES integrations, I'd just appreciate any advice/further direction on this. Does t...
I'm new to UI Builder. I would like to know if there is a way to use Data resources to retrieve unique records from a table. There is a string field named "status". I would like to select this field from the table but only care about the unique ...
I'm working with the below workspace:Within this workspace, when a user clicks on the 'here' link, it will take them to the below catalogue item:However, what I would like the link to do is automatically populate the 'Modification required' field wit...
Task:I Agree to Account holder agreement checkbox does not carrying over to the Task variablesAlthough user checks off the Agreement on the Catalog form on the front end, the I Agree to Account holder agreement checkbox does not carry over to the Tas...
I am unable to tag a macro to the 'On hold reason' field in incident form. I have added the attribute in the field dictionary entry as below.Also find below the macro and action assignment to achieve the above scenario - The above is the macro create...
