HI I have a lookup select box, where options are populated using script how do I populate them in Alphabetical order. This is how data looks in order currently. Confguration Item [cmdb_ci] , AIX Server [cmdb_ci_aix_server] , server [cmdb_ci_server] ...
Hello Community members, We have a requirement to convert RITMs to INC (as we have more requests than INC in our organisations).. I understand the below article provides a solution for INC to RITMs below: Convert an RITM to an Incident - ServiceNow C...
Want to see if there is a viable solution for this: Essentially I have an onboarding access form where the user (if pre-existing) can enter their name. This pulls then auto-populates multiple other fields for the form (names, email, phone etc) These ...
Hi Team,We have few Encrypted fields on a table where data will not be show which is expected. Now we have a request to show dummy data for example if we have field name called "License Number" Data is filled as "111234567" now when user opens the fo...
We are having a problem with the display of an order guide when it comes to the Now Mobile app. In a browser everything displays correctly:However on Now Mobile going to the same order guide only displays the Building. There are sections of the htm...
Hello, extremely new to using UI Builder. Trying to create a dashboard with a list with custom columns along with some table columns. I understand List components can only use tables as a data resource. What I am trying to do is create the equival...
I’m troubleshooting a situation where, in certain environments, incidents can move to the In Progress state without an Assigned to or Assignment group, even though this is typically enforced out-of-box. In other environments, the expected behavior wo...
Hi everyone, I created an HTML Template in 'sn_doc_template' table, and tried to use Mustache syntax in the 'html_script_body' field. Then created a UI Action to execute the GenerateDocumentAPI() api to generate a PDF file using the html template, on...
I apologize for the location of the post if chosen incorrectly. I installed ServiceNow ODBC driver version 2.2 changing only the drive letter from C to D during installation. It installed successfully, but the Microsoft Management Console snap-in fo...
Anyone knows what exactly is "API access volume" for IntegrationHub licensing? It says in MB/GB. I thought it was always based on number of transaction. Ref link - https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/s...
can i get help on below queries 1. How to get my current instance AI search version Docs says it isn't available on plugins sectionhttps://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/ai-search/reference/plugins-ins...
Hi, I want to access a specific SP page in ATF using URL. is it at all possible? I want to access the form in there, fill it up and submit which will create a Case for service desk. After that i will do some validation. Tried 'Open a Form (SP)' actio...
I would like to ensure that text fields such as Names are cleaned up prior to submission. I could create an onChange Client Script for each respective field but is there a simpler solution? I have lot of Catalog Items and don't deem it appropriate t...
I have a catalog item, There is a variable named cateogry and i am having 3 User criterias - critera x, y, z. I want to make category variable visible only to users in user criteria z. How can i achieve this without making a seperate catalog item.
Hi All,The OOB notification 'Incident assigned to my group' present in incident table is not getting triggered when incidents are getting created via any Integration or by transform maps. This notification is not event based, it gets triggered when r...
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