email notifications in custom application

[david_walters]

Recently created a custom application and the email notifications that go with it.

I have a few notifications, but lets take the basic one as an example (screenshot below). It's set to send to myself and all the other notifications for Incident etc work fine. The difference here is that this is a custom app. Is there a setting at the application level to enable notifications? Is there any other reason why these wouldn't be firing?

[david_walters]

Thanks, but that seems to only apply if you are creating custom events:

"2.2 Create Events and Business Rules

If the events in the base system do not provide the necessary level of detail, or do not suit your customized instance, create custom events to trigger notifications. See Events and Email Notification for details. If you create custom events, make sure to create business rules that use these events."

I'm not creating a custom event. I'm using the built in events, such as "additional comments changes".

[rajmasurkar]

Hi David,

I do not think the event you are referring to is the event you are looking for. The additional comment event should have table 'incident', whereas the snap you have uploaded is showing other table.

Raj

[david_walters]

Not quite sure what you mean.

The screen shot I've provided at the top of the post and the screen shot for the event engine refer to the same table.

Anyone have any useful or relevant information on this?

- David

[david_walters · Accepted solution]

I got somewhere with this via the HI system.

The custom application has its own scope, as custom applications do. The table in the app extends the task table, which is in the global application, i.e. outside of its own scope. Notifications don't work for when you're extending a table outside of its native scope. I've tested and confirmed this with a guy from HI.

We're seeing if this is by design or a problem.

Either way, it doesn't solve my problem.

[david_walters]

This turned out to be a bug in versions prior to Geneva Patch 5. Upgrading to this version fixed my problem.