email notifications in custom application

david_walters · ‎03-15-2016

Recently created a custom application and the email notifications that go with it.

I have a few notifications, but lets take the basic one as an example (screenshot below). It's set to send to myself and all the other notifications for Incident etc work fine. The difference here is that this is a custom app. Is there a setting at the application level to enable notifications? Is there any other reason why these wouldn't be firing?

david_walters · ‎03-24-2016

I got somewhere with this via the HI system.

The custom application has its own scope, as custom applications do. The table in the app extends the task table, which is in the global application, i.e. outside of its own scope. Notifications don't work for when you're extending a table outside of its native scope. I've tested and confirmed this with a guy from HI.

We're seeing if this is by design or a problem.

Either way, it doesn't solve my problem.

View solution in original post

Arnab2 · ‎03-20-2017

I am in Fuji and being bugged with this. Thanks for the info