Email Notifications showing HTML contents as Text

[Community Alums]

One of our vendor does not have access to ServiceNow. So, we have included entire form variables in the email they receive.

Created email notification like this,

When I preview the notification, it shows a nice html layout.

But vendor is seeing the notification only as Plain text without table layout like below.  

What could be the reason? any email setup on vendor side?

[Chuck Tomasi]

If you change it to HTML and Plain text or just Plain text, they should be able to receive it in a readable format.

[Harsh Vardhan]

I have mentioned html code . just paste it in ur annotation.

Let me know if it does not work.

Regards,

Harshvardhan

PS - Please mark Helpful, Like, or Correct Answer if applicable.

[Chuck Tomasi]

Thank you Harsh.

Rajinis,   FYI - If you update the default annotation, you may be at risk of it not being upgraded in the future. (Low risk, but worth mentioning.) If you use the XML files I attached, it will continue to work in the future if upgraded from ServiceNow.

[Chuck Tomasi · Accepted solution]

I have attached the correct annotation and UI message records here if you wish to fix that nasty annotation.

Just download each of the attemtions and riight-click the list header on any list and say Import XML

[Community Alums]

I have imported the xml files and double checked the annotation. Lets see how it is coming out.

Will update this post when I hear back from vendor.

Thank you Guys!