Email Notifications

[Phani Pasupulet]

I am working on email notifications in the (Emails section under system logs showing email was sent ) but i didnt get the actual mail 

 

[chrisperry]

If this is a sub-production instance, it is likely that email sending is either disabled or it is configured to send to a test email address. You can verify in your instance by navigating to System Mailboxes > Administration > Email Properties:

[Phani Pasupulet]

I have already changed the properties and enabled the email sending still not receiving the actual email by the user but in system logs it is showing email was sent 

[chrisperry · Accepted solution]

Is this in your PDI (personal developer instance)? If so, PDIs do not actually send any email notifications. More information here: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/

[Ravi Chandra_K]

Hello @Phani Pasupulet 

Greetings!

here are couple of things you can check:

- check if email sending enabled from email properties.

- check User mailbox (spam, junk or trash...)

- check if user  has any delegates assigned.

you can also refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538136

please mark the answer as correct and helpful based on Impact.

Kind Regards,

Ravi Chandra