Email processing table

[Snehal Bhagat1]

How to create email processing table which will have same attributes as sys_email table. the purpose of table is to store all incoming email and ones that needs to be send out from servicenow.

How to attach email template to the email outbound record

[RaghavSh]

You can create filters on sys_email table on basis of type, creating the same OOB table is not necessary, it will be a lot of effort in terms of scripting and creating table/fields. 

Also, since this table has a lot of OOB functionalities, it will be hard to mimic the same in custom table.

Please mark the answer correct/helpful accordingly.