Email Receiving is Non-Operational

georgechen
Kilo Guru

‎03-05-2017 04:34 PM

Hi folks,

Can anyone please advise in the Email Diagnosis settings page, the Email Receiving section is showing Non - Operational, however, when the page gets refresh a few times, it changes to Operational even the Receiving settings appear correctly configured (actually no changes made to the settings , but it seems a bit temperamental at times ) see below screenshot

find_real_file.png

Also, when this error occurs, this instance is still receiving emails??

Thanks in advice.

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6 REPLIES 6

madanm7786
Mega Guru

‎03-05-2017 09:22 PM

Hi,



Please refer below link.


ServiceNow KB: Verify that the POP Reader is running (KB0523573)




Thanks,


Maddy


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madanm7786
Mega Guru

‎03-05-2017 09:32 PM

We also faced similar issue in past and we created an HI ticket.


0 Helpfuls

georgechen
Kilo Guru
In response to madanm7786

‎03-06-2017 06:46 PM

Thanks Madanm, have raised HI for escalation.


0 Helpfuls

BhupeshG
Tera Guru
In response to georgechen

‎09-21-2017 05:19 AM

George did we get any answer from HI support



I am facing the same issue here


0 Helpfuls