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email receiving is not operational

Rahul Raja Sami
Tera Guru

Hi
email sending & receiving is not operational from last 12 hours

RahulRajaSami_0-1715824269897.png

RahulRajaSami_0-1715823259753.png

and what could be the reason the processing time exceeded?

email reader job also fine

RahulRajaSami_0-1715823922450.png
we don't have any system property like 'glide.email_diag.threshold.email_reader.runtime' to update

 

5 REPLIES 5

Please raise a support ticket for ServiceNow.