Resolved! Hyperlink in a field
How do I create a field on a form that needs to contain a hyperlink that works to send the customer to the associated document (through the hyperlink)Have tried 'String' 'HTML' 'DOCUMENT ID' none work
Forum Posts
Resolved! Max length of SUBJECT in any email notification
Max length of SUBJECT in any email notification ?
Best way to study for application developer exam with no SN experience?
Work partnership lead to the task of me passing the dev exam for SN. I've done all the servicenow training modules on the site and spend time on the wiki and the free dev environment (which is limited in some aspects for web services and publishing a...
Resolved! Custom Status Bar
Is there a way to add a field type similar to Percent Complete but without referencing percentage? When we add new projects, we go through a scoring process that generates a number from zero to 100 representing the potential impact of the project and...
Resolved! Hide tabs based on current role
Hey there,I know there are some articles out there that review this, however, after a bit of time attempting each version, I need your help!I need to hide form section tabs based on role:I have created a script "onload" to do this, but hence my quest...
Resolved! Importing data referencing multiple tables
Hello,We are currently working on importing all of our HR job codes into ServiceNow. Our system is build upon 5 codes that represent an employees location, department, and position within the company. We have structured our tables based upon thos...
L1 and L2 Service Desk Scripts for ServiceNow Support
Has anyone developed L1/L2 support scripts for their service desk personnel for supporting ServiceNow? If anyone has scripts or templates they can share it would be very helpful. I am talking about the triage script (like a movie script) that h...
Service Catalog Stages
Would someone please explain the how & when stages are setup and used in service catalogs? We have the stage field in our REQ, RITM, TASK, but nothing is every in the field, and I'm new to this, trying to figure it out. Thanks in advance
Resolved! A question about OnCellEdit client script and a role-based condition
Hi SNC,I want to restrict all users but the ones having a certain role from being able to edit the 'state' field in incidents, when double-clicking in the list views.Could I use an OnCellEdit script and have the role condition in there? Has anyone tr...
Service Request - Multiple approvals
Hey there,I have created a service request that will require manager approval, then multiple approvals based upon the selections made from the 22 variables.The issue that I am having is...... I can check the variables in the workflow, and generate an...
how to calculate SLA Adherence using Incident_sla Table and How to generate a report?
HiiSLA Adherence %=(no.of incidents Resolved with in SLA*100)/Total No.of Tickets ResolvedHow to calculate By using Incident_Sla Table and How to generate the Report.
Resolved! 403 Forbidden when posting REST
Hello all, Trying to POST to OOB API https://INSTANCE.service-now.com/api/now/table/incident to create an incident. Getting a 403 Forbidden and the following response:{"error":{"message":"User Not Authorized","detail":"Failed ACL Validation"},"stat...
Visual ticked updated indicator using field styles
Something I had been asked for is some sort of visual indication if a ticket has been updated by anyone other than the person it's assigned to. Right now we flip incidents that the end user replies to into Active state if it's in Resolved or Awaiting...
Resolved! I am having difficulties setting my location field for Incidents using inbound email actions.
I am having difficulties setting my location field for Incidents using inbound email actions. I use inbound email to create and set fields often, but have never used the location table as a field to set. I do notice that all the other fields I am set...
Resolved! Activity count exceeds max on workflow
We have a workflow running which has a timer event on to wait for all the catalog tasks to be closed before it continues to the next stage.The problem we have is that the workflow activity count exceeds 100 when its waiting for a while of the tasks t...
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