email routing rule

[Dasarathi Maha1]

In email routing rule if the subject is xyz then it will assign to 'A' assignment group other wise it will assign to 'B' assignment group. How i will put the condition.

Thanks

[AshishKM · Accepted solution]

Hi @Dasarathi Maha1 ,

Are you trying to update inbound email action for incident table or some other table. If yes, you can put the condition on "email.subject". Try it and share the code part if its not working for you.

if(email.subject == 'xyz'){
current.assignement_group = "sys_id of group A";
} else {
current.assignement_group = "sys_id of group B";
}

-Thanks,

AshishKMishra

[Dasarathi Maha1]

Hello @AshishKM 

Is it possible in Email Routing Rule?

When i wrote this code it wont work properly in Email Routing rule.