email script can do gs.error() but not send email !

[juan casas]

Help!!!

I am trying to pass a 'to' and 'cc' to a mail script and I am having a hard time.

I am able to pass the data to the mail script and print it out using gs.error(), so I know I am really really close,

however, I can't get the dang notification to fire!

the summary is as follows::

UI action ==> event ==> notification && mail script

UI action

notification 1

notification 2

notification 3

email script

log output

event

what am I doing wrong?!??!

[-O-]

Have you tried adding additional recipients or checking the "Send to event creator" option?

[juan casas]

I added a new question with the small progress I made:: https://community.servicenow.com/community?id=community_question&sys_id=44db06661b19d99038739979b04bcb19

what u said made it kinda work

[Tony Chatfield1 · Accepted solution]

Hi, unfortunately screenshots are not the best way to share details of your configuration and you post does not make your issue clear.
    'I am able to pass the data to the mail script and print it out using gs.error()'
Your mail script would not 'fire' if it was not being triggered by the notification message, and based on the details you have provided the existence of the error log message would indicate that the notification was triggered and this resulted in the mail_script running and generating the log message.

Perhaps you could review your system and email logs and then clarify your issue?

[juan casas]

I added a new question with the small progress I made:: https://community.servicenow.com/community?id=community_question&sys_id=44db06661b19d99038739979b04bcb19