Email script error

[Arun_Manoj]

Hi,

Created Email script for hyperlink to the compliance case workspace for the record.

it is showing "

Email script render error: email script [ Compliance_case ] does not exist" error

(function runMailScript(current, template, email, email_action, event) {

    // var taskSysId = current.sys_id;

    // var gr = new GlideRecord('sn_grc_case_mgmt_case_task');

    // gr.get(taskSysId);  // simpler way to fetch by sys_id

    // if (gr.isValidRecord()) {

    //     var parentSysId = gr.getValue('parent');

    //     var taskNumber = gr.getValue('number');

        // Get base URL from system properties

        var baseURL = gs.getProperty('glide.servlet.uri') + gs.getProperty('glide.sys.servlet_path');

        // Build workspace path - adjust as necessary for your environment

        var workspacePath = 'now/risk/compliance/record/sn_grc_case_mgmt_case/' + current.parent;

        // Full clickable URL to the parent record

        var workspaceURL = baseURL + workspacePath;

        // Create an HTML anchor tag with the task number as link text

        var clickableLink = '<a href="' + workspaceURL + '" target="_blank">' + current.parent.number + '</a>';

        // Print the clickable link into the email body

        template.print(clickableLink);

        template.print('Task record not found.');

})(current, template, email, email_action, event);

[GlideFather]

Hi @Arun_Manoj,

is Compliance_case in the same scope?

[Ankur Bawiskar]

@Arun_Manoj 

email script is in which scope?

what debugging did you do by adding gs.info() ?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitanya ILCR]

Hi @Arun_Manoj ,

make sure the name of the email script is correct and you have added the correct name in the notification

example

the highlighted email script doesn't exist in my instance

when I preview the notification it throws the error you have mentioned

just check if you have used any additional spaces and remove them if required 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya